Zendesk Hires First Chief Customer Officer, Expands Executive Bench with New CIO and SVP of Product Management

Company appoints former Microsoft executive Elisabeth Zornes as first
chief customer officer, former Adobe executive Colleen Berube as chief
information officer, and former Salesforce executive Shawna Wolverton as
senior vice president, product management

SAN FRANCISCO–(BUSINESS WIRE)–Zendesk, Inc. (NYSE: ZEN) today announced the appointment of three new
executives to its growing leadership team. Joining the company are
Elisabeth Zornes, former general manager of global support for Microsoft
Office, as Zendesk’s first chief customer officer; former Adobe
executive Colleen Berube as chief information officer; and former
Salesforce executive Shawna Wolverton as senior vice president, product

“Never have we seen customer expectations or technology changing as
rapidly as it is today,” said Mikkel Svane, Zendesk founder and CEO. “We
are thrilled to be adding these proven enterprise leaders to Zendesk so
we can help more companies around the world transform their customer

Zornes will represent the collective voice of Zendesk’s 125,000 paid
customer accounts in the role, and lead the teams responsible for
helping customers onboard and maximize the benefits of the company’s
growing product portfolio. She brings 20 years of experience as a leader
in customer support, operations and services, most recently leading
global customer support for Microsoft Office consumers, enterprise
customers, and partners.

Colleen Berube joins as chief information officer, having formerly
served as executive vice president and chief technology officer of
Fisher Investments and executive in residence at PricewaterhouseCoopers.
She brings more than two decades of leadership experience from pre-IPO
to the Fortune 100 companies.

Wolverton comes to Zendesk with more than 15 years experience in product
management and leadership. Most recently, she was the chief product
officer at Planet, and previously was senior vice president for product
management at Salesforce, where she oversaw all platform development.

The new appointments are part of the company’s recent leadership
expansion aimed at supporting its global growth and long-term goal of
becoming a multibillion-dollar revenue company.

About Zendesk

The best customer experiences are built with Zendesk. Our customer
service and engagement products are powerful and flexible, and scale to
meet the needs of any business. Zendesk serves businesses across
hundreds of industries, with more than 125,000 paid customer accounts
offering service and support in over 30 languages. Zendesk is
headquartered in San Francisco, and operates worldwide with 16 offices
in North America, Europe, Asia, Australia, and South America. Learn more
at www.zendesk.com.

Source: Zendesk, Inc.


Zendesk, Inc.
Investor Contact:
Marc Cabi, +1 415-852-3877
Tian Lee, +1 415-231-0847

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