MassMutual Taps Gareth Ross for Expanded Role as Head of Enterprise Technology and Experience

Tech and cyber security industry leaders Arthur Riel and Jim Routh
join Ross’ leadership team

SPRINGFIELD, Mass.–(BUSINESS WIRE)–#MassMutual–Massachusetts Mutual Life Insurance Company (MassMutual) announced that Gareth
has been named head of the new Enterprise Technology and
Experience (ETX) organization, which is responsible for all of the
company’s internal and external technology and digital efforts, as well
as direct to consumer marketing efforts. Notably, industry leaders Arthur
and Jim Routh have also joined MassMutual and the ETX
organization as head of Core Technology & Initiatives and head of
Enterprise Information Risk Management, respectively.

“Gareth brings a distinct combination of strategic vision and proven
ability to build and lead top teams to this expanded role,” said Roger
Crandall, MassMutual Chairman, President and CEO. “I am confident that
Gareth and his strong leadership team will continue to develop superior
technology and digital solutions to deliver a seamless experience to our
policyowners, customers, distribution partners and employees.”

Since joining MassMutual in 2008, Ross has held various leadership
roles, beginning in Corporate Finance and Strategy, heading up the
company’s distribution strategy team within the insurance business, and
establishing MassMutual’s direct to consumer business and
industry-leading data science capabilities. Under Ross’ direction,
MassMutual has invested in data science over the past six years,
establishing an in-house data science group that creates knowledge and
builds services from data that enable enterprise-wide data-driven
decision making through science and applied research.

Prior to MassMutual, Ross held financial planning, management consulting
and business analyst roles with Capmark Financial, General Motors, the
New York Treasurer’s office, the Coca-Cola (Japan) Company, the World
Bank, Fidelity Investments and Deloitte Consulting.

Two top leaders from the tech and cyber security industry have also
joined MassMutual and its ETX leadership team:

  • Arthur Riel has been named head of Core Technology &
    Initiatives, a newly created role that oversees the prioritization and
    delivery of strategic technology projects across the company, as well
    as internal and external information systems applications, platforms
    and infrastructure.

    Riel brings more than 30 years of
    experience in system and application design and technology delivery to
    MassMutual, as well as an exceptional track record in developing and
    executing complex business and technology strategies. He has worked in
    senior technology management roles at various organizations, including
    Moody’s, NYSE EuroNext, Goldman Sachs and Morgan Stanley. Most
    recently, he served as Chief Enterprise Architect and Chief
    Information Officer (CIO) of Finance IT for The World Bank.

    also founded two technology companies in the areas of computer science
    training and compliance technology solutions, has taught hundreds of
    courses in both academic and industry environments, and authored
    several research papers.

  • Jim Routh has been appointed head of Enterprise Information
    Risk Management. In this role, Routh will drive a holistic information
    risk management approach across the company, with a focus on managing
    cyber security risks, ensuring all cyber security related regulatory
    and compliance requirements are met, and overseeing the safeguarding
    of MassMutual’s information assets.

    Routh is a well-known
    visionary and recognized leader in the cyber security industry who
    brings a wealth of knowledge and experience, and a demonstrated track
    record for delivering security capabilities that drive business
    results. Most recently, he served as chief information security
    officer (CISO) for CVS Health, where he led the security integration
    for CVS Health in the acquisition of Aetna and developed a three-year
    plan for achieving enterprise level resilience. Prior to that, Routh
    served as CISO for Aetna, global head of application and mobile
    security at JP Morgan Chase and CISO at KPMG, the Depository Trust &
    Clearing Corp. and American Express.

    Routh is a former
    Board and Committee Chairman of the Financial Services Information
    Sharing and Analysis Center (FS-ISAC) and the former Chairman of the
    Health Information Sharing and Analysis Center (H-ISAC). Routh
    received the 2017 Evanta Breakaway Leadership Award and 2016 ISE
    Luminary Award, among many other awards and honors throughout his

“I’m excited to welcome some of the nation’s leading tech talent to
MassMutual and our ETX leadership team,” said Ross. “Arthur’s
entrepreneurial mindset and proven ability to lead major initiatives and
Jim’s reputation as a thoughtful and innovative leader who builds
exceptional and diverse teams will be invaluable as we work to establish
and drive MassMutual’s vision for all of our technology and digital

About MassMutual
MassMutual is a leading mutual life
insurance company that is run for the benefit of its members and
participating policyowners. MassMutual offers a wide range of financial
products and services, including life insurance, disability income
insurance, long term care insurance, annuities, retirement plans and
other employee benefits. For more information, visit


Laura Crisco

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