INDIANAPOLIS–(BUSINESS WIRE)–#AgentFirst—Sharpen Technologies, developers of the agent-first contact center platform, today announces the release of SharpenDB, cloud-native storage that allows users to digitally transform their data from multiple systems and channels into easy-to-read custom charts, tables and columns, optimizing the agent and customer care experience. In conjunction with Sharpen’s dynamic IVRs and easy-to-use tools, SharpenDB enables users to quickly access and analyze data, identify issues and cater to the customer all within a secure and accessible API microservices platform architecture.
“For administrators who need a more scalable and dynamic way to store, create, edit and access data, SharpenDB is a real leap forward,” said Adam Settle, Sharpen Vice President of Product. “It’s a flexible, easy-to-use tool that helps companies of any size to realize their goals of unifying the data across their systems, finding the deeper insights, and creating new efficiencies.”
SharpenDB allows users to easily import and export data, including contact lists to drive any number of campaigns; store customer-specific information within the Sharpen platform; make routing decisions in a dynamic IVR, as rows and columns of data allow flexibility for multiple types of interaction flow; and access custom data sets from Sharpen Actions, Sharpen Logic and Sharpen Insights.
SharpenDB is available directly within the Sharpen platform and free to Sharpen Empower subscribers.
About Sharpen Technologies
Sharpen Technologies is a customer experience technology provider that offers mid-size to large organizations an agent-first omnichannel cloud contact center platform. Its solutions address decades-old agent issues responsible for poor customer experiences. Functionality includes omnichannel routing and IVR, supervisory monitoring and coaching, analytics, reporting, workforce optimization and more. Sharpen was recently recognized by Frost & Sullivan’s 2019 Contact Center Buyers Guide, North America for its “dramatic ROI,” “out-of-the-box integrations” and “powerful reporting and analytics tools,” while Nemertes Research named Sharpen a 2018 Top Rated Contact Center Solutions Provider. The company was ranked among Inc. magazine’s 2019 Best Workplaces and was named among the 2018 Best Places to Work in Indiana. Visit Sharpen on LinkedIn, Facebook, YouTube, Twitter and the Sharpen blog.
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